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Payment policy

A deposit of 200€ per person per tour is required at the time of booking. Deposit payments are not refundable. Full payments are partially refundable depending on the date of cancellation stated below. The deposit forms part of your final payment which is due 45 days prior to departure. If we do not receive final payment by the specified date, we reserve the right to cancel the reservation. In case of billing errors, we reserve the right to re-invoice with correct pricing.

ZANTIUM Travel d.o.o.
Enrolled at the Commercial Court in Zagreb | MBS: 04950968 | OIB: 49559663512 | VAT: HR49559663512

Address:
R.F. Mihanovica 9
10000 Zagreb
Croatia

Domestic currency account: IBAN HR0723600001102708466 | SWIFT ZABAHR2X
Foreign currency account: IBAN HR1523600001502382078 | SWIFT ZABAHR2X

Contact Details:
T +385 (0)1 2231 – 000
E office@zantium-travel.com
Working hours 08:00 – 16:00 Monday – Friday

Zantium Travel d.o.o. organises and mediates in accommodation services in Croatia and abroad.

The general terms and conditions of the agency’s business are available to customers on the following link: TERMS & CONDITIONS [https://www.zantium-travel.com], where you will find the necessary information on the sequence of the conclusion of a travel contract, a description of the manner and deadline for the delivery of the product, the right of the buyer to terminate the contract under Article 45 of the Consumer Protection Act, the situations by which the buyer’s right to terminate the concluded contract, the terms of the complaint and the services offered after the sale, such as the warranty conditions that are provided with the service, are defined.

Payments

Bank Transfer
Payment can done by wire transfer to our bank account, all bank fees are to be paid by client

Credit card online payment
In addition to bank transfer payments can also be done by credit or debit card through secured online payment gateway “CorvusPay” more info about security you can find below (Security of Online Payments)
Payment can be done with following credit/debit cards: American Express, MasterCard, Maestro and Visa

Complaints

RESOLUTION OF COMPLAINTS: The traveler has the right to submit a complaint due to unfulfilled agreed upon service.

The traveller is obligated to issue a written complaint to Zantium Travel within 8 days after the finalisation of the trip. Complaints issued after the deadline of 8 days will not be taken into consideration. We emphasise that it is in the best interest of the traveller to perform in good will and to show good will in solving the complaint during the trip and to submit the written complaint to the service provider on the spot (front desk, transport operator, caterer or travel agency in the destination) and to seek a written confirmation from the service provider that they received the complaint. Every traveller – contract carrier, issues a complaint individually. Zantium Travel will not take group complaints into consideration. Zantium Travel is obligated to issue a written solution for the complaint within 15 days after receiving the complaint and this is to be done in the way the complaint was received (e-mail, mail or personal delivery where it will be responded to through a written package with a return receipt).
Zantium Travel will solve only those complaints where the traveller submits evidence that the complaint has been submitted to the service provider on the spot and that the cause could not be removed on the spot. If through fault of Zantium Travel the program or a part of the service is unfulfilled, the traveller has a right to compensation to the height of the real value of the unused service but this cannot include services already used or the full cost of the arrangement.

REFUNDS FOR UNUSED SERVICES: No refunds will be made for unused services once travel arrangements have started.

Personal data protection

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Use of personal information

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Security of Online Payments

While conducting payments on our web shop you are using CorvusPay – an advanced system for secure acceptance of credit cards on the Internet. CorvusPay ensures complete privacy of your credit card data from the moment you type them into the CorvusPay payment form. Data required for billing is forwarded encrypted from your web browser to the bank that issued your payment card. Our store never comes into contact with your sensitive payment card data. Similarly, CorvusPay operators cannot access your complete cardholder data. An isolated system core independently transmits and manages sensitive data while at the same time keeping it completely safe.

The form for entering payment data is secured by an SSL transmission cipher of the greatest reliability. All stored data is additionally protected by hi-grade encryption, using hardware devices certified by FIPS 140 2 Level 3 standard. CorvusPay fulfills all of the requirements for safe online payment prescribed by the leading credit card brands, operating in compliance to the PCI DSS Level 1 standard – the highest security standard of the payment card industry. Payments made by cards enroled with the 3-D Secure program are further authenticated by the issuing bank, confirming your identity through the use of a token or a password.
All information collected by Corvus Info is considered a banking secret and treated accordingly. The information is used exclusively for the purposes for which they were intended. Your sensitive data is fully
secure and it’s privacy is guaranteed by the state of the art safeguard mechanisms. We collect only the data necessary for performing the work in accordance with the demanding prescribed procedures for online payment.
Security controls and operating procedures applied within the CorvusPay infrastructure not only ensure current reliability of CorvusPay but permanently maintain and enhance the security levels of protecting your credit card information by maintaining strict access controls, regular security and in-depth system checks for preventing network vulnerabilities.

Thank you for using CorvusPay!

Currency Conversion Statement

All payments will be effected in Croatian currency. The amount your credit card will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site

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