training the ship’s crew on implementing COVID-19 procedures to protect the crew and guests and procedures in case of infection of crew members or guests
maintaining the highest level of hygiene and physical distancing during interaction with guests
wearing protective masks
body temperature check at the beginning of work shift
in case of suspected health problems, crew members will be referred to their doctors
use of hand disinfection as often as possible, even when hands are not visibly dirty, and washing and disinfection when hands are visibly dirty, and disinfection of work surfaces several times a day
limited number of people allowed in indoor settings
2. General rules for guests
body temperature check upon boarding
in case of suspected health problems or any SARS-CoV-2 symptoms, guests must inform a crew member or the captain
guests are advised to carry only one piece of luggage and one handbag and, if possible, to carry it on their own. At the request of a guest, the crew will assist with carrying luggage to the cabin
3. Cleaning during COVID-19
regular disinfection of common areas (paying special attention to equipment, places and surfaces that are frequently touched)
disinfection of common toilets several times a day
disinfectants will be available when boarding the ship and at the entrance to the cabins
regular ventilation of common areas
regular cleaning and disinfection of air conditioning filters and ventilation
regular ventilation of common areas (salons)
clean the cabins once a day (guests will be asked to leave the cabin), but they may also refuse cleaning.
regular ventilation of the cabin, independently by guests (where possible)
adherence to the agreed check-in time according to the cruise program and maintaining physical distancing
preparation of personal documents and vouchers in advance to make check-in as quick as possible
check-in will be at an open part of the ship in front of the salon
a welcome drink and welcome speech will be held on the deck of the ship, or in small groups in the lounge while maintaining physical distancing
5. Catering facilities
serving will be in accordance with the current recommendations of the Croatian Institute of Public Health
staff: preparation and serving food with gloves
removal of menus and price lists from tables, available at the request of the guest (options: digital form QR codes or disposable in printed form or plasticized)
disinfection of tables, menus, and price lists after each guest departs
setting tables and eating utensils in accordance with the current recommendations of the Croatian Institute of Public Health
spacing tables in accordance with the current recommendations of the Croatian Institute of Public Health
creating physical distance between individual groups of visitors in accordance with the current recommendations of the Croatian Institute of Public Health
depending on the size of a group and the available space on board, serving meals at two pre-determined times, or simultaneously in the lounge and in an outdoor space
all snacks and “finger food,” maps, books, magazines, board games, etc. that are otherwise available to guests will be completely removed, but will be available on guest’s request
6. Common content
limit the use of a jacuzzi or hot tub to a maximum of two people at a time (if they are a couple or family members)
the ship’s crew or tour guide must regulate bathing breaks (the number of people who can use the bathing platform at the same time will be limited to ensure physical distancing)
space sunbeds on the deck from each other in accordance with the current recommendations of the Croatian Institute of Public Health and number each bed with a cabin number so that guests can use the sunbeds assigned to their cabin for the duration of their stay.
organize a procedure for departing and returning to the ship with the tour guide and explain the procedure in detail via the on-board sound system (guests returning to the ship from the mainland will board at the stern, and guests departing the ship to the mainland will disembark from the bow if the ship design allows it)
Recommendation: if possible, each ship should provide an additional cabin for the self-isolation of persons who display symptoms of an infection.
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